Safe & Vault Consultant
Showroom-Based · Full-Time
The Role
Key Responsibilities
- Welcome customers professionally, uncover their needs, and recommend the right protection solution
- Build deep expertise in our products, including security features, fire protection, lock types, dimensions, and delivery requirements
- Create proposals, convert opportunities into sales, and coordinate with operations for successful delivery and installation
- Uphold a premium showroom environment that is neat, well-presented, and brand consistent
- Follow up consistently with prospects and customers, and keep accurate records in our CRM
What Makes a Great Fit
- Proven performance in retail or relationship-based sales, preferably in home improvement, appliances, security, or other specialty categories
- Able to explain product features and technical differences in clear, customer-friendly language
- Known for honesty, dependability, and taking ownership of results
- Highly organized, responsive, and strong in follow-through, with a team-oriented mindset
- Background and conduct that reflect professionalism, discretion, and reliability
Environment & Schedule
Standard Requirements
Core Qualifications
- Must be an articulate and effective communicator
- Must be proficient with basic computer and tablet skills including Apple devices
- Detail-oriented, tracking customer needs through completion
- Responsible for closing sales, overcoming objections, addressing customer needs and ensuring repeat and referral business
- Cleanliness and professionalism in both dress and manner at all times
- Proper use, care and maintenance of company equipment and inventory
- Able to work efficiently as both a team member and independently
Physical Requirements
- Physically be able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle, carry and move items up to 75 pounds without assistance
- May unload merchandise from inbound transport depending on operational need
Other Requirements
- Have, or be able to obtain, a Georgia Weapons Carry License. Valid Georgia Weapons Carry License required for employment
- Must have reliable transportation to and from work
- Requires morning, afternoon and evening availability Tuesday through Saturday on location. Schedule determined by store manager. Currently Tuesday–Friday, 9:00am–7:00pm EST (9:00am–5:00pm Saturday). Store hours nominally set as 10:00am–6:00pm. May include occasional weekend or Monday hours (Home Shows)
- Requires daily (Monday through Saturday) access to email and responding to customer inquiries. Customer inquiries must be answered within 24 hours
- Availability to drive to Norcross store during initial training and once each week thereafter for team meetings
- All other assigned duties
Nice to Have
- Bilingual (Spanish or Korean)
- Square / Shopify POS experience